Troubleshooting

Cannot sign in

You cannot sign in to your Budapest.fm account.

• If you see an error saying your email or password is wrong, double-check both and try again. Make sure you are using the email address you signed up with.
• If you cannot remember your password, use the reset option on the login page at budapest.fm/login. See Password and login.
• If the reset email does not arrive, check your spam folder. If it is still missing, make sure the email address matches your account.
• If you were buying credits and your return link expired, see Expired credit return link.

Cannot create an account

You tried to create an account but something went wrong.

• If you were buying prepaid credits, go back to the pricing page at budapest.fm/pricing and start the purchase again. Your account may already exist from a previous attempt, so try signing in first.
• If you see an error during the account creation step, try a different browser or clear your browser cache and try again.
• If the issue continues, contact support with the email address you tried to use.

Expired credit return link

You were buying prepaid credits and your secure return link has expired.

• Go to the pricing page at budapest.fm/pricing and choose your credit pack again.
• Sign in with your existing account. Your account was already created during the first attempt.
• Complete the purchase. You do not need to start over from scratch.
• See Password and login for more about return links and account creation.

Insufficient credits

You tried to start an AI task but you do not have enough credits.

• If your current AI credit balance is too low, buy prepaid credits from the pricing page at budapest.fm/pricing.
• If your balance looks lower than expected, your monthly allowance may have already been used. Monthly credits reset each month.
• If you already bought prepaid credits, remember that prepaid credits do not expire and are used after your monthly allowance runs out. See Buy and use AI credits.

Upload problems

Your audio file will not upload.

• If the upload is slow or stalls, check your internet connection and try again. Large files take longer.
• If the file type is rejected, use an MP3. MP3 is the safest choice and plays everywhere.
• If it keeps failing, try a smaller test file to narrow down whether the issue is the file size or the file itself.
• See Upload an episode for format details.

Transcript timing is missing or incomplete

Your transcript has text but some lines are not timed to the audio.

• If the transcript has only just appeared, wait a moment and refresh the episode workspace. Timing is sometimes finalised a few seconds after the text appears.
• If timing remains incomplete after a full refresh, the audio may have a long silence or a low-quality section. Try reprocessing the transcript.
• If you supplied your own transcript file, check that it matches the audio length. Then adjust the alignment in the review view.
• See Create and review a synchronized transcript.

Speaker names are wrong or merged

Your transcript has incorrect or merged speaker labels.

• If a speaker name is wrong, open the transcript in the synchronized review view and click the speaker label to rename it.
• If two people were grouped under one label, select the lines that belong to a different person and assign a new name.
• If one person appears under two names, rename one speaker to match the other so the labels merge.
• See Create and review a synchronized transcript.

Copy Pack is waiting for credits

You started an Episode Copy Pack but it is not processing.

• If your current AI credit balance is too low, add prepaid credits from the pricing page at budapest.fm/pricing and try again.
• If credits were deducted but the Copy Pack did not generate, wait a moment and refresh the workspace. Processing status can appear a little later.
• If no credits were deducted, the job may not have started. Try starting it again.
• See Create an Episode Copy Pack.

Translated edition is not paired

Your translated edition exists but will not publish.

• If the translated edition will not publish, check that both editions exist in the private episode workspace. A translated edition must be paired with its alternate-language counterpart before publication.
• If both editions exist, complete the pairing step so the original-language edition and translated edition are recognised as counterparts.
• If the translation option does not appear, check that AI features are enabled for that episode and that the original-language Episode Copy Pack has been created.
• See Create and review a translated edition.

Voice recorder permission denied

You opened the recorder but it cannot access your microphone.

• If your browser blocked microphone access, open your browser settings and allow microphone access for the recorder page, then reload.
• If the problem continues in the same browser, try a different supported browser.
• If the recorder still cannot access your microphone, check your device settings to confirm that microphone access is enabled for your browser.
• See Submit a recording.

Voice submission did not complete

You recorded your response but the submission did not go through.

• If the connection dropped while recording or sending, the submission may not have completed. Check your internet connection first.
• If the recorder lets you review the audio again, confirm that the recording is still there before retrying.
• If the problem keeps happening, contact the organisation that shared the recorder link.
• See Submit a recording.

RSS feed validation

Your RSS feed is not being accepted by a directory.

• If the directory rejects your feed, make sure you submitted the correct feed URL. You can find and copy your feed from your show in the dashboard.
• If your show has no live episodes yet, publish at least one episode. Most directories want to see a live episode before they approve your show.
• If the feed is correct and an episode is live, check that your cover art meets the requirements: square, between 1400 and 3000 pixels, JPG or PNG in RGB colour.
• See Your RSS feed and Description and cover art.

Directory listing delays

Your show is not on Apple or Spotify yet.

• If your show was recently submitted, wait for the platform review to finish. New shows are reviewed by each platform before they are listed, which usually takes from a few hours to a few days.
• If the review is complete and your show is approved, add each platform link to your Budapest.fm show page.
• See Submit to Apple, Spotify, and YouTube.

Analytics delays

Your download numbers are not updating.

• If numbers look lower than expected right after publishing, give the analytics system time to process recent downloads.
• If you are comparing episode performance, compare episodes at the same number of days since publishing for a fair comparison.
• If an older episode keeps increasing, that is normal. Many people subscribe and listen days or weeks after you publish.
• See Downloads.

Need billing help

You need help with a billing issue.

• If you need to change your plan, see Manage your plan and billing.
• If you have a question about credits, see Buy and use AI credits.
• If you need to contact support about a payment, renewal, or plan change, reach out from your billing area.
• Payments are processed securely through Stripe.